Huawei service strategy is being Your Reliable Service Partner. We believe good services depend on customer perception and good customer perception lies on how trustworthy we are in customers' mind. In our strategy we believe that Timely Response, Proficient Service and Customized Service Portfolio for our customers are the vital elements to enable them to succeed.
Mobilizing Global Resources Based on 3-tier Global Service Platform
Networks without frontiers demand resources without limits, so the solutions we offer are unconstrained by geographic or regional boundaries.
Hence, we have built a 3-tier global service platform, including our headquarters, 8 regional offices, and more than 100 local branch offices. These are the foundations for the ease of mobilizing global expertise around the world with timely response.
Being Close to You
We have established a global network based on the belief that being close to you is the most important factor to help you succeed.
- 10 Regional TAC providing 7 by 24 hours nonstop support in 10 languages
- 22 Regional Training Centers providing diversified trainings
- One global service parts center located in Shenzhen, two regional service parts center located in Netherlands and Hong Kong, one regional repair center --- Russian Ufa, as well as 128 CSPC (Country Service Parts Center) service parts network throughout the world
Exceeding your Expectations
To meet diversified demands of global customers, Huawei has employed more than 10,000 professional service staff globally. The localization rate of oversea professionals has reached 73%, and this is to ensure that our experience and engineering capabilities can meet your business needs.
Finding the Right Partners...
Huawei has formed numerous partnerships with leading companies. We have established cooperation relationship with many international or local partners to enhance our competence. We are working closely with leading service companies, such as Freescale, JDSU, WFI, ADC and MITAS to improve the time to market for your business. Up to now, Huawei has certified 1,100 service partners and 9,600 engineers from partners.
Complying with International Standards
Since 1996, Huawei has certified by many international standards including ISO9001, TL9000, BS7799, etc.
Huawei quality management system is driven to move forward by customer requirements. We have been successfully audited by international well-known Telecom Operators, such as British Telecom, France Telecom, Vodafone, O2, Cable & Wireless, T-Mobile, Telecom Italy, etc.
Adding Value with Customized Service Solution
Huawei develops a complete set of customized service solution from basic to professional services including Managed Service (MS).
We have customized over 1,000 services for operators in 30 countries and regions. In addition, Huawei has offered network planning/optimization service to over 70 global leading mobile operators, including China Mobile and UAE Telecom. Each year, Huawei provides customers with over 100 solutions of carrier-class security. |
